The Challenge
UrbanLeaf Restaurants operates multiple branches but lacked a cohesive booking infrastructure. Manual reservation tracking through physical logbooks and WhatsApp messages led to double-bookings, long customer wait times, and high walk-away rates. With no centralized customer registry, the brand could not track customer preferences, visit histories, or repeat behavior, limiting their ability to run targeted engagement campaigns.
Additionally, hostesses had no immediate visibility into live table availability across different dining halls, leading to inefficient seating layouts.
Our Solution
We designed and delivered a premium cross-platform mobile reservation ecosystem using Flutter, backed by a scalable Node.js microservice architecture. The platform features real-time table state sync using PostgreSQL and Firebase Cloud Messaging, sending instant reservation confirmations and dining reminders to customers.
For restaurant hosts, we built an intuitive iPad dashboard showing live floor layouts, waitlist queues, and customer lifetime value insights, enabling personalized hospitality and optimizing table turnover speeds.
Outcomes
- 58% faster reservation handling
- 39% increase in repeat booking rate
- 31% reduction in missed customer follow-ups
Project Timeline
UX Research & Floor Mapping
Interviewed restaurant managers, mapped floor layouts for 4 branches, and designed intuitive host and customer-facing mobile screen flows.
Flutter App Development
Built a cross-platform Flutter app with real-time table state sync, waitlist management, and Firebase Cloud Messaging for instant notifications.
Host Dashboard & CRM Integration
Delivered an iPad host dashboard showing live floor layouts, walk-in queues, customer visit history, and LTV metrics for targeted hospitality.
Launch & Staff Training
Managed phased rollout across all 4 branches, conducted on-site staff training, and configured push notification campaigns for re-engagement.
“The app transformed how we manage reservations. Our hosts love the live floor view and customers keep coming back because the experience feels premium from the moment they book.”